Good Care Guide – Review site for eldercare and childcare facilities

February 20, 2012 at 4:12 pm | Posted in Uncategorized | Leave a comment
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Good Care Guide, a website which allows users to rate and review care facilities for elderly people and children has been launched this week.  The elderly sector specifically has questioned whether or not such sites are appropriate.

Like Trip Advisor the Good Care Guide (GCG) allows users to review their experiences- good or bad. Reviews are published online allowing other users to read and take into consideration when deciding upon an elderly care home or childcare centre for loved ones.

Good Care Guide

New review website - Good Care Guide

The ‘user experience’ element of the site is something which interests me greatly. A huge believer in sharing experiences I regularly take recommendation on board and so do my customers. Many Bath-Knight customers recommend us to friends and family and these word of mouth recommendations have brought us great success over the years.

So generally I think that an archive of personal reviews, cleverly stored on a single online database, has the potential to be a great resource. Plus it adds a new dynamic to the way that we reviewed and assessed care facilities.

However it’s difficult to ignore the nature of these specific reviews. Writing about incredibly personal and in some cases sensitive subjects, many reviews will be emotionally charged. For these reasons I can’t help but feel that some established care facilities may fall victim to reviews which don’t truly reflect their services.

Good Care Guide ladies

Hopefully the website will be used alongside other resources

I’ve also read that healthcare professionals are concerned that the site maybe be used as a playground for naming and shaming and I can understand their concern- it’s often said that people are more likely to write about a negative experience more so than a positive one. But if the correct safeguards are put in place to ensure reliability and balance I can’t see why Good Care Guide won’t be an informative site to visit.

Overall I’d hope to think that people would use the site as a resource which they can combine with more official information; local authority reports, staff levels and quality of care. I’d also suggest remembering that your opinion may differ from someone else’s so take each review with a pinch of salt and read a handful to get a general idea.

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